Logo

Frequently Asked Questions

Everything you’re curious about regarding the platform.

-It is a dentistry-focused online education platform where dentists and dental students can access unlimited “Lecture” and “Practical” training videos from various academic departments available on the platform, and benefit from various advantages within their membership.

On the Trigemy online education platform, you can access all educational video content from any device with an internet connection.

We value continuity in dental education; therefore, we are here to support your professional development and vision with new training videos on a wide range of topics added every month.

Becoming a member on Trigemy is very easy! You can start exploring the platform right away by filling out the membership form in the “Create Account” section.

Qualified educational videos are added every month on the Trigemy online education platform, where dentists and undergraduate students studying at faculties of dentistry can register for free. Remember! All advantageous options are available on Trigemy for our members who upload documents proving their student status during the registration process.

We collect the Turkish ID Number to verify the accuracy of the member’s information through the official web services of the Turkish Civil Registration and Citizenship Directorate after a purchase is completed, for invoicing purposes and to ensure the security of the video content.

Membership on Trigemy is free. Registered users can explore the platform and its content, and watch preview videos of the educational courses available before purchasing a subscription to decide which subscription plan best suits their needs.

Membership on Trigemy is free. Registered users can explore the platform and its content, and watch preview videos of the educational content available on the platform. Access to the full educational video content on Trigemy is available with subscription options starting from ₺99 per month, allowing unlimited viewing throughout the subscription period. To review the subscription options, you can visit the “Subscriptions” page.

To make educational videos featuring the most up-to-date treatment approaches—capable of advancing Turkish Dentistry at both national and international levels—accessible at the most affordable prices to every dentist and dental student

As an online education platform, Trigemy places great importance on professional development, and therefore, within the scope of your purchased subscription;

- Access to high-quality educational videos prepared by the best nationally and internationally recognized instructors
- The ability to access the platform from any internet-enabled device such as a computer, tablet, TV, or mobile phone
- 4K-resolution educational videos that you can watch anytime and anywhere
- Priority notification of newly added educational videos every month
- Special discounted offers for members who upload documents proving their student status
- Unlimited access to educational videos included in your subscription type throughout the subscription period, and much more, all offered on Trigemy at the most affordable prices.

Dentists and undergraduate students studying at faculties of dentistry can become free members of Trigemy, an online education platform where new high-quality educational videos are added every month. Don’t forget! All advantageous options are available on Trigemy for our members who upload documents proving their student status during the registration process.

Trigemy is officially a platform based in Türkiye. However, any dentist or undergraduate dentistry student who holds a Turkish Republic Identification Number can access and become a member of the platform from anywhere in the world. Currently, we have members from various Balkan countries as well as other countries such as Germany and Russia.

Sending an email to info@trigemy.com with the following documents will be sufficient;

- Front and back images of the identity card belonging to the citizenship you hold
- An approved image of your diploma proving graduation from a faculty of dentistry, or an approved student certificate if you are a student
After the necessary checks are completed, your membership will be activated by us, and you will receive a response via ema

The educational video content available on Trigemy remains on the platform without any time limitation. Only when certain updates are required may the content be temporarily removed and then made available on the platform again after the update is completed.

Great! Welcome to Trigemy. You can immediately check out the previews and descriptions of the educational videos available on the platform. Afterwards, by purchasing one of the subscription options that suits you best, you can enjoy unlimited access to all educational videos specific to your subscription type throughout your subscription period.

We value the continuity and quality of professional education. With the “Basic Subscription,” which includes up-to-date content designed for undergraduate students, we offer educational videos that support undergraduate education on the platform at more affordable prices exclusive to this subscription type.

With the “Basic” subscription, by paying only ₺99 per month, you can access all student training videos from various academic departments that will continue to be added every month, throughout your subscription period.

With the “Standard” subscription, by paying ₺199 per month, you get unlimited access throughout your subscription period to all videos, including both topic-based lectures and student training videos covering a wide range of subjects that are continuously updated every month.

Annual subscription plans are designed to offer more affordable pricing, allowing you to enjoy unlimited access to all videos for one full year at a better value.

With the “Standard” subscription, by paying only ₺199 per month, you can access all lecture-based and student training videos from various academic departments that continue to be added every month, throughout your subscription period.

With the “Premium” subscription, by paying only ₺299 per month, you get unlimited access throughout your subscription period to all videos, including lecture-based, student training, and clinical (patient application) videos covering a wide range of topics that are continuously updated every month.

Annual subscription plans are designed to offer better value, allowing you to enjoy unlimited access to all videos for one full year at a more affordable price.

Trigemy Academy educational videos include academically focused content aimed at doctoral and specialty education in medicine and dentistry, where many essential academic topics such as biostatistics, data analysis, manuscript preparation, and reading scientific publications are explained in detail.

You can review the educational videos that will be added to the platform in the coming periods in the “Coming Soon” section located on the platform’s homepage.

No. Just like today’s popular digital platforms, your subscription will continue in the following months starting from the time of purchase, with the subscription fee being automatically charged to the credit card you used during the purchase.

After logging into the platform, you can click on the “Subscription Plan” tab to view your current subscription type and complete the upgrade to an eligible subscription directly from this page without making a new purchase.

We process subscription cancellation requests after you send an email stating the reason for cancellation to member@trigemy.com. Don’t worry—if your cancellation request is submitted before the renewal date, you will continue to have unlimited access to all videos included in your subscription type until the renewal date.

Of course. You can access the platform and watch the educational videos from any internet-enabled device such as a computer, tablet, TV, or mobile phone. However, for security reasons, you are only allowed to be logged in on one device at a time. As a small reminder, to watch the videos in the provided resolutions, please make sure that your web browser and operating system are updated to the latest versions.

At Trigemy, we place great importance on professional development. For this reason, instructional and hands-on educational videos from different departments are uploaded to the platform every month. You can find the newly uploaded educational videos each month under the “Newly Added” section on the homepage.

As the number of videos you add to your purchased package on the Trigemy platform increases, we will present related educational video content to you under the “Similar Content” section. Additionally, when new videos are added to the platform, we will send a notification to your registered email address accordingly.

Of course. You can send an email to info@trigemy.com with the subject line “educational video content suggestion” and share the educational content you would like to watch in the future.

At Trigemy, we place great importance on security. In this regard, we have integrated a PCI-DSS compliant payment database infrastructure with SSL certification, in cooperation with İyzico, one of Türkiye’s leading payment service providers, and in line with SSL—the most widely recognized international information security standard in the payment industry. At this stage, the data you provide enables you to make payments in a secure environment thanks to the SSL-certified payment page and PCI-DSS compliance. Your payment information is not stored on our system servers, and for your personal security and smooth purchases, you are required to re-enter your payment details during the payment process for each new package purchase.

Just like today’s popular digital platforms, subscription fees can only be paid by credit card. Therefore, debit cards, bank cards, and virtual cards are not accepted during the payment process. Additionally, please make sure that your credit card’s 3D Secure feature is enabled and that it is open for online transactions.

Unfortunately, no. In order for your purchase to be completed smoothly and without delay—just like today’s modern digital platforms—payments can only be made using a credit card that is enabled for online shopping and has the 3D Secure feature disabled. For uninterrupted access throughout your subscription, the payment provider will automatically charge the subscription fee to your credit card each month on the due date until you submit a cancellation request.

After your purchase, you can access all invoices generated throughout your subscription period from the “Payment History” section on the “Subscription Plan” page.

When you register on the platform, we create a user by matching the email address and Turkish ID Number you provided in our server database. Therefore, if you forget the email address you used during registration, you can inform us of this situation by sending an email to info@trigemy.com.

When you register on the platform, we create a user by matching the email address and Turkish ID Number you provided in our server database. If you would like to update your email address, in line with our security standards and in order to verify that this request belongs to the registered member, you can send an email regarding this request to info@trigemy.com, along with front and back photos of your Turkish Republic Identity Card.

When you register on the platform, we create a user by matching the email address and Turkish ID Number you provided in our server database. For this reason, the information you provide during registration is very important for the security of your membership. In such a case, in order to verify that this request belongs to the registered member, you can send an email regarding the issue to info@trigemy.com, along with front and back photos of your Turkish Republic Identity Card.

Unfortunately, no. For the security of the videos and your personal information, you can only be logged in on one device at a time with a single membership.

By visiting www.trigemy.com, clicking on the “Login” section, and selecting the “Forgot Password” option, you can set a new password.

After logging into your profile, you can easily set a new password by navigating to the “Profile Management” section.